FAQs
What 1. What products do you offer?methods are available?
We provide a wide range of high-quality pet products including toys, beds, feeders, grooming essentials, leashes, collars, harnesses, and healthy treats for both cats and dogs.
2. Do you offer free shipping?
Yes! Free shipping is available on orders over £50.
3. Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery.
4. How can I return or exchange a product?
We offer easy returns within 30 days of purchase. Items must be unused and in original packaging. Contact our support team to initiate a return.
5. Are your products safe for pets?
Yes. All our products are carefully selected with pet safety, comfort, and health in mind. Many items are made with 100% natural ingredients and non-toxic materials.
6. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to get 10% off your first order, plus access to special offers, seasonal promotions, and exclusive deals.
7. Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placement. Please contact our support team as soon as possible.
8. Do you ship internationally?
Currently, we ship within [your country/region]. International shipping options may be available in the future.
9. How do I care for my products?
Each product comes with care instructions. For beds, blankets, and toys, follow the included washing or cleaning guidelines to maintain longevity and hygiene.
10. How do I contact Tail-Twins?
You can reach us via email at tailtwinsstore@gmail.com or through our website contact form. Our support team is happy to assist you with any questions or concerns.